Legal

Terms of service

Last updated 11 November 2026

These terms are the agreement between you and NCloud Ltd ("HelioFleet", "we", "us") for the use of HelioFleet, our online platform for monitoring solar installations. By creating an account or using HelioFleet you agree to them on behalf of yourself and the business you represent.

1. Who we are

Company: NCloud Ltd, registration number 2021/340237/07
VAT number: 4220295358
Directors: Christo Maasdorp
Physical address and address for service of legal documents: 85 Cattle Egret Road, Centurion, Gauteng, 0157
Email: support@ncloud.africa
Phone: +27 77 608 1354
Website: ncloud.africa

2. The service

HelioFleet connects to the cloud platforms of inverter brands (such as Victron, Sunsynk, Deye and WatchPower), brings your sites into one dashboard, raises alerts, gives your customers their own login and produces reports. HelioFleet is a business tool for solar installers and the customers they invite.

3. Your account

You must be at least 18 and able to bind the business you sign up for.
Keep your details accurate and your logins private. You are responsible for what happens under your account, including what your staff do.
Tell us straight away at support@ncloud.africa if you think someone has used your account without permission.

4. Connecting inverter brand accounts

When you add a brand account, you authorise us to sign in to that brand's platform on your behalf and read the data of the sites linked to it.
You confirm that you are entitled to give us those logins and to access those sites.
We store brand logins encrypted and use them only to provide HelioFleet.
Inverter brands run their own platforms. If a brand changes, limits or switches off its platform, some data may be delayed, incomplete or unavailable. We are not responsible for third-party platforms or the accuracy of the data they provide.

5. Your customers and their data

When you add customers, sites and readings to HelioFleet, you are the responsible party for that personal information under the Protection of Personal Information Act, 2013 (POPIA), and we process it as your operator. You must have a lawful reason to add each customer and to invite them, and must tell them that you use HelioFleet. Section 12 sets out how we process this information for you.

6. Fees and payment

You pay per site, at the rates on our pricing page when you are billed. A site is one customer location, however many inverters it has.
Prices are in South African rand and exclude VAT, which we add at the current rate.
Monthly plans are billed in advance each month, based on the number of sites in your account on the billing date. Annual plans are billed in advance for the year.
Invoices are payable within 7 days. If an invoice is unpaid 14 days after we remind you, we may suspend your account until it is paid. Your data is kept while your account is suspended.
We may change our prices with at least 30 days' written notice. Annual plans keep their price until renewal.
Fees already paid are not refundable for part-months or unused sites, except where the law requires a refund.

7. Free trial

A free trial lasts 30 days and covers up to 25 sites. It does not include AI features. At the end of the trial your account pauses unless you choose a paid plan. If you do not, we delete the trial account and its data 30 days after the trial ends.

8. Acceptable use

You must not:

use HelioFleet for anything unlawful, or to access sites or accounts you are not entitled to;
try to break, overload, reverse engineer or get around the security of HelioFleet;
resell or give access to HelioFleet to people outside your business, other than the customers you invite;
upload malicious code, or use HelioFleet to send spam.

9. Alerts are not a safety system

HelioFleet relies on data from inverter brands and the internet, so alerts and readings can be late, missing or wrong. HelioFleet does not replace on-site protection, maintenance, or electrical safety devices, and must not be relied on to protect life, health or property.

10. Your data and our platform

Your data, and your customers' data, belong to you. You give us permission to use it to provide, support and improve HelioFleet.
We may use data that has been combined and stripped of anything that identifies you, a customer or a site, for example to measure how the platform performs.
HelioFleet itself, including its software, design and brand, belongs to us. These terms give you a right to use it while your account is active; they do not transfer ownership.

11. Availability and support

We work to keep HelioFleet available at all times but do not guarantee uninterrupted service. We may carry out maintenance and will try to do so outside business hours. Support is available by email during monday to friday, 08:00 to 17:00 (sast), excluding public holidays.

12. Processing personal information for you (operator terms)

For personal information we process on your behalf, we will:

process it only to provide HelioFleet, on your instructions, and treat it as confidential;
keep appropriate, reasonable technical and organisational security measures in place, as required by section 19 of POPIA;
tell you without undue delay if we have reasonable grounds to believe it has been accessed or acquired by an unauthorised person;
only use service providers who are bound by confidentiality and security terms at least as strict as these;
help you respond to requests from your customers to access, correct or delete their information;
return or delete it when your account closes, as set out in section 15.

Our privacy policy describes our service providers and where data is stored.

13. Liability

To the extent the law allows, HelioFleet is provided "as is", and we are not liable for indirect or consequential loss, such as lost profit, lost production or damage to equipment.
Our total liability to you for any claim is limited to the fees you paid us in the 12 months before the claim arose.
Nothing in these terms limits liability that cannot be limited by law, including for gross negligence or fraud, or any rights you have under the Consumer Protection Act, 2008 where it applies.

14. Indemnity

You indemnify us against claims from third parties, including your customers and inverter brands, that arise from your breach of these terms, from logins you give us that you were not entitled to give, or from your processing of your customers' personal information.

15. Cancelling and closing your account

You can cancel a monthly plan at any time; it ends at the end of the month you have paid for. Annual plans end at the end of the year paid for.
We may suspend or close your account if you materially breach these terms and do not fix the breach within 14 days of our notice, or immediately for serious misuse.
After your account closes you can ask us to export your data for 30 days. After that we delete it within 90 days, except where the law requires us to keep it, and except for backups, which are overwritten in their normal cycle.

16. Changes to these terms

We may update these terms. We will email account owners at least 30 days before a material change takes effect. If you keep using HelioFleet after that, the new terms apply. If you do not agree, you can cancel before the change takes effect.

17. General

These terms are governed by the law of South Africa. Before going to court, we will both try in good faith to resolve a dispute within 30 days of one of us raising it in writing. Either of us may then go to a court with jurisdiction in Gauteng.
Notices to us must be sent to support@ncloud.africa or our address above. We send notices to the email address of your account owner. Emails count as written notice under the Electronic Communications and Transactions Act, 2002.
If any part of these terms cannot be enforced, the rest still applies. If we do not enforce a right straight away, we have not given it up.
These terms, our privacy policy and any order or quote we agree with you in writing are the whole agreement between us.